How we collect, use, and protect your information
Last Updated: October 11, 2025
At Haus Lumier, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our restaurant or use our services.
By using our services, you consent to the data practices described in this policy.
Name, email address, and phone number (for reservations)
Payment information (credit card details)
Dietary preferences and allergy information
Special occasion details (birthdays, anniversaries)
Website browsing data and cookies
AI chat conversations and interactions
Device information and IP address
Reservation history and dining preferences
Reservations: Process and confirm your dining reservations
Service: Provide personalized dining experiences and accommodate dietary needs
Communication: Send confirmation emails, special offers, and updates
AI Improvement: Train and improve our AI chat assistant
Analytics: Understand usage patterns and improve our services
Legal: Comply with legal obligations and prevent fraud
Chat Logging: Conversations are logged for quality assurance
Anonymization: Personal identifiers are removed from training data
Sensitive Info: Never share credit card numbers or passwords in chat
Retention: Chat logs retained for 90 days unless required for service
We do not sell your personal information to third parties. We may share your data with:
Service Providers: Payment processors, reservation systems, email services
AI Providers: OpenRouter, LMStudio for AI chat functionality
Legal Authorities: When required by law or to protect our rights
Business Transfers: In the event of a merger or acquisition
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Preference Cookies: Remember your settings and choices
Encryption: All sensitive data transmitted using SSL/TLS encryption
Access Controls: Restricted access to personal information
Regular Audits: Security practices reviewed periodically
Payment Security: PCI-DSS compliant payment processing
You have the right to:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your data in a structured format
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically to stay informed about how we protect your information.